Privacy Policy

Swift Physio Centre (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have — in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who We Are (Responsible Party)

Swift Physio Centre is the Responsible Party as defined in POPIA. Our Information Officer can be contacted at the email address above.

2. Personal Information We Collect

We only collect personal information that is necessary for the purposes set out in this policy. We collect it directly from you when you:

2.1 Contact us via the website contact form

• Full name
• Email address
• Phone number (optional)
• Service of interest (optional)
• Your message / enquiry

2.2 Make a booking

• First name and last name
• Email address
• Phone number (optional)
• Appointment date, time, and service type

2.3 Browse our website (automatic data)

Like most websites, our server and third-party services may automatically record technical information such as your browser type, operating system, referring URL, and IP address. This is used solely for security monitoring and to ensure the website functions correctly. We do not currently use any analytics platforms (e.g. Google Analytics) or advertising tracking pixels.

3. How We Use Your Personal Information

We use the information collected for the following purposes:

• To respond to your enquiries — when you submit the contact form we use your name, email, and message to get back to you.
• To process and manage appointments — your booking details are used to confirm, remind, and manage your appointment with the relevant therapist.
• To maintain records required by law — healthcare professionals may be required to retain certain patient and appointment records.
• To communicate service-related updates — we may contact you about changes to your appointment or our services.
• To ensure website security and performance — technical data is used to detect and prevent fraud, abuse, and technical faults.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Lawful Basis for Processing (POPIA Conditions)

We process your personal information under the following lawful grounds:

• Consent — where you have given us your consent, such as when submitting an enquiry form.
• Contractual necessity — processing is necessary to fulfil a booking or appointment agreement with you.
• Legitimate interest — for website security and technical operations, where our interest does not override your rights.
• Legal obligation — where healthcare or other regulatory requirements require us to retain or process certain information.

5. Sharing Your Personal Information

We do not share your personal information with third parties except as described below. All third-party processors are required to handle your data securely and only for the purposes we specify.

We may also disclose your personal information if required to do so by law, court order, or government authority.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, and thereafter only as required by applicable law. In general:

• Contact form enquiries — retained for 12 months after your last communication, unless an ongoing relationship exists.
• Appointment/booking records — retained in accordance with applicable healthcare record-keeping requirements (generally 5 years for adult patients).
• Technical/server logs — retained for up to 90 days.

When personal information is no longer required it is securely deleted or anonymised.

7. Security of Your Personal Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, or destruction. These measures include encrypted HTTPS connections, secured server infrastructure, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we strive to protect your information.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you.
• Right to correction — request that we correct inaccurate or incomplete information.
• Right to deletion — request that we delete your personal information, subject to legal retention obligations.
• Right to object — object to the processing of your personal information in certain circumstances.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — if you believe we have violated your rights, you may lodge a complaint with the Information Regulator of South Africa (see below).

To exercise any of these rights, please contact us at info@swiftphysiocentre.co.za. We will respond within a reasonable time and in accordance with POPIA requirements.

9. Information Regulator

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

10. Cookies

We use cookies and similar technologies on this website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

11. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact our Information Officer: